Friday, May 04, 2012

What if everyone treated you like Tata DoCoMo - 2

Continued from What if everyone treated you like Tata DoCoMo - 1 - The real truth behind the 'Disruptive innovation' by Tata DoCoMo

I was getting fed up with all the spam from Tata DoCoMo but didn't wanna subscribe to the National Do Not Disturb registry because I wanted to receive all SMSs and calls from Bhumi.

Call 1 to Customer Care: After getting through all the hurdles, believe it or not I was put on hold for over 15 minutes after which I disconnected the line.

Call 2 to Customer Care (2 days later): Officer refuses to stop Spam from Tata DoCoMo unless I subscribed to National DND registry. I tried demanding my right to not receive marketing spam from Tata DoCoMo but to no avail.

Call 3 to Customer Care (after a few minutes): Thought I'll speak to a manager or someone higher up who could handle the issue better. My call was not connected at all and instead I heard a recorded voice message asking me to 'email listen@tatadocomo.com if I had further issues'!!! Do these people even care?!?!

Email 1 to listen@tatadocomo.com: Read through and have a laugh. I've copy pasted the email as it was sent, the parts in bold were actually the ones they missed. I'll post a screenshot of the email as an update within a day or two.

Hi,
I'm being subjected to excessive spam from Tata Docomo on my number 8148XXXXXX
I do not want to subscribe to National DND registry.
I just don't want any marketing spam call or SMS from Tata Docomo
Both are different, please do not try to educate me on the above, I'm fed up of the same from your call centre people.
Please cancel all communication from Tata docomo to my number immediately.
Please also send a list of all VAS charges that are being deducted from my account in the last 90 days, i believe all of these have been deducted through fraudulent means.

Dr Prahalathan KK

Response from Tata DoCoMo to Email 1:
Dear Mr. Prahalathan,
Greetings for the day!
This is with reference to your email dated 28-April-2012 regarding dnd related details for your Tata Docomo number 8148XXXXXX.
We regret the inconvenience caused to you.
In case you don’t wish to receive any promotional calls, OBD or SMS, you can register for Fully Blocked option or choose Partially Blocked in case you would like to receive information on any of the following topics:To activate the DND service send SMS” START DND” to 1909 and choose the options based on your requirement. 
0 - Full blocking of Telemarketing calls/SMS 
1 - Allows calls/SMS from Banking / Insurance / Financial products / credit cards 
2 - Allows calls/SMS from Real Estate 
3 - Allows calls/SMS on Education 
4 - Allows calls/SMS on Health 
5 - Allows calls/SMS on Consumer goods & automobiles 
6 - Allows calls/SMS on Communication/ Broadcasting /Entertainment/IT 
7 - Allows calls/SMS on Tourism and Leisure 
Once you activate DND, the promotional calls/SMS will be stopped within 7 working days from the date of DND registration.
And also be informed that upon checking our records the deducted amount for vas service-mobile mirchi and this service is also deactivated successfully.
And also be informed that you can call *191# select 6th option to deactivate any vas service in future. 
Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or 9043012345 from a Non Tata Mobile phone.
Assuring you of our best services at all times.
Warm Regards,XXXXXXXTATA DOCOMO- Customer Service
There is more to come.

UPDATE: There is no more to come, we quit using Tata Docomo due to unabated excessive spam

Screenshot of above conversation.

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